Community

| Heart of Iowa Employees | Mission Statement | Statement of General Principles |

Directors

Front:James Fitz, Vice President, District VII - Paula J. Seward, Treasurer, District III - Mike Goodman, President, District II - Wayne Morgart, Director District I- Douglas Svendsen, Secretary, District VI
Back: Richard Rainsbarger, Director, District IV - Mitchell Behr, Attorney - David Scott, Director, District VIII - David Schmidt, General Manager - Frank E. Dunn, Director, District V

Staff

Front Row:Lezlie Simons, Bookkeeper - David L Schmidt, General Manager - Mary Bachman, Commercial Clerk
Middle Row: Kenneth Kebschull, Accountant - Arlene Snider, Office Manager - Amy Dieken, Marketing Director - Lisa Burns, Commercial Clerk
Back Row: Bryan Amundson, Plant Manager - Terry Miller, Combination Technician - Chad Bullock, Central Office Technician - Ole Van Den Einde, Combination Technician - Paul Dudley, Combination Technician

Mission Statement

The mission of the Heart of Iowa Telephone Cooperative is to aggressively provide high quality, innovative information services to meet customers' future needs.

Statement of General Principles

Customer/Member Relations:

To always remember that our customers are our members, our owners, our neighbors and our friends and to always treat them with the respect and appreciation they deserve.

Quality:

Provide the best possible communication service to our members at a reasonable cost.

Conduct our business with the highest ethical standards.

Take pride in all our products and services.

Consistently exceed customer expectations.

Strive to provide uninterrupted service.

Personnel:

Be a fair and dependable employer who seeks out and retains the most talented employees available.

Maintain a dynamic growth oriented environment that promotes teamwork and individual initiative.

Provide the opportunity and expect the employees to develop their potential and make the best use of their abilities.

Practice open and timely two way communication, with the expectation and confidence that well informed people do the right thing.

Recognize and reward superior performance.

Leadership:

Provide a broad range of advance technologies and related products to meet the current and future needs of customers.

To be industry and community leaders, by keeping an open mind to new ideas, to seek opportunity, to encourage intelligent risk taking and bold innovation with the knowledge that we may sometimes fail.