Our High Speed Internet service is offered in a variety of different packages of speeds and features designed to fit your needs. Packages vary by location and not all packages are available in all areas. The following information outlines the High Speed Internet service packages and their limits and allowances. We reserve the right to change this disclosure from time to time as the services, features and allowances change.

Package 1 - $44.95

	Feature	Maximum Limit
1.	Maximum download speed	1 Mbps (megabits per second)
2.	Maximum upload speed	512 kbps (megabits per second)
3.	Monthly data usage allowance	Unlimited gigabytes combined download and upload

Package 2 - $56.95

	Feature	Maximum Limit
1.	Maximum download speed	2 Mbps (megabits per second)
2.	Maximum upload speed	512 kbps (megabits per second)
3.	Monthly data usage allowance	Unlimited gigabytes combined download and upload

Package 3 - $62.95

	Feature	Maximum Limit
1.	Maximum download speed	3 Mbps (megabits per second)
2.	Maximum upload speed	512 kbps (megabits per second)
3.	Monthly data usage allowance	Unlimited gigabytes combined download and upload

Electronic Mail

Feature

Maximum Limit

Email mailboxes

All packages: 5 separate email addresses with mailboxes

Size of mailbox

250 megabytes per mailbox

Maximum message size

20 megabytes

Dormant Mailbox Quota Reduced to one (1) megabyte

180 days of email account inactivity

Dormant Mailbox Deleted

Never

Trash Folder Contents Deleted

Only deleted if customer uses webmail interface. Customer can specify retention time, default is 30 days.

Unread Message Retention in Inbox

Unlimited

Unread Message Retention in Spam Quarantine

35 days

Email Account Message Sending Limits

To combat spam, INS places various limits on email, including limiting the maximum number of recipients per message and maximum number of messages per server connection.

10.

Spam Filtering

INS uses Red Condor spam filtering from Edgewave, Inc. Inbound - Incoming email must pass through successive layers of SMTP session level defenses before reaching the recipients inbox. Each level looks for and removes specific threats such as content analysis, virus detection, sender profiling.
Outbound - Outbound traffic is inspected to identify computers that have been infected and converted to a "zombie" or botnet client. Zero-Minute-Defense - Employs real-time knowledge gathered from a worldwide sensor network and uses it to create new detection and protection rules, which are then sent as updates on a continuous basis.