REM: Quiz edited on Monday, May 2, 2005 at 12:38 by carol@netins.net
REM: 60 questions
1|Mike Eggley
2|Vicki Chia
3|http://www.netins.net
4|Unfortunately, I am unable to recommend any specific modem.
5|/nick
6|Call a supervisor, LST, or overnight tech on duty and have a real time conversation with them.
7|All of the above.
8|REGH     5     1     895100    662100
9|"We do not have technical documentation on that product.  Please call the manufacturer or distributer of that product."
10|All of the above
11|Windows (95/98/Me/2000/XP)
12|versions 8.6 and above
13|Rephrase your directions until they do understand.
14|"Thank you for calling Technical Support.  This is "your name". May I have your name please?  Hello "customer name', how may I help you?"
15|Remote Access
16|Run->inetwiz->Internet Connection Wizard.
17|TCP/IP
18|WebAdmin site
19|They have tried to log on to the Internet with the same username and password again when they are already connected.
20|Their shared secret.
21|CSI/RACv2
22|If it is normal business hours, contact Accounts through IRC. If it is after business hours contact the LST on point.
23|Refer them to their modem or computer manufacturer.
24|netINS MRTG found in the ToolBox..
25|webmail.netins.net
26|Check their connect number, test dial at least 3 times, and if you can verify the busy signals, check to see if that town is already reported and if not, create a "Busy Signal Report".  Then let the customer know you have reported the busy signal and that our technicians will resolve the issue ASAP.
27|CSS customers use only their username and password to connect.
28|CGP
29|True
30|Check the CSS cheat sheet and follow procedures outlined there.
31|pop3.netins.net
32|pop3.schallertel.net
33|smtp.netins.net
34|email.acegroup.cc
35|Send the offensive e-mail with all headers to abuse@netins.net
36|basic.netins.net
37|ftp.southslope.net
38|http://showcase.netins.net/web/areaname
39|http://www.dunkerton.net/~username/
40|20 and 10
41|Use the Web Services tab in the CPR.
42|Use the Unix Utilities in RACv2 to do an NSLOOKUP to find the domains IP.
43|In RACv2 under Web/Mail Hosting Administration
44|Administrative Contact only
45|False
46|Log into the FBCom Admin site, find the customer in their customer list and create a new CSS account in the CSI.
47|There is no difference.  They are different names for the same thing.
48|When all customer information is filled out and correct, use the L2 button in the CPR.
49|At the run command type in 'winipcfg'.
50|At the run command enter 'command' and at the c:\ prompt enter 'ipconfig /all'.
51|Open TCP/IP and click on the 'Info' button.  The hardware address will be listed there.
52|True
53|DHCP
54|All of the above.
55|00:20:35:83:22:a8
56|LAN
57|Unplug modem power...power down computer...unplug computer...leave for 30 seconds...plug in modem power cord..plug in the computer...turn on the computer and check the lights on the modem.
58|Dynamic IP's may change each time the computer connects and Static IP's are assigned so that each time a computer connects it uses that assigned IP.
59|False
60|CGP [mail logs] in RACv2