Over the years netINS Tech Support has been asked dozens
of questions a day about Basic Showcase. Many of the same
questions are asked over and over again, so we've put together
this list of Frequently Asked Questions.
Before calling or emailing netINS Technical Support, see
if the answer to your question is listed below...
is a web hosting service provided to dialup and highspeed customers
of netINS. It provides up to 20MB of storage for a personal
site that you have full access to at all times. The Basic
Showcase server features:
programming languages to create scripts
redundant servers to provide maximum uptime
own 'areaname' to point to your site
of space to store your site
signup with immediate access
of this comes with your dialup or highspeed account with netINS.
Certainly! You simply need to go to our User
Preferences page and change your information there.
You will also be able to change your site descriptors
as well as several other site-specific settings. Like
how many late-night 'funnies' can be left in the FAQ.
is OK for customers to use Microsoft's FrontPage and
Web Publishing Wizard to design and maintain their WWW
pages, please keep the following points in mind when
working with your Showcase account:
Extensions do not work on
the Showcase Web Server. Therefore,
those "bots" will
not work, and you should use traditional
CGI scripting methods for using counters,
Web Publishing Wizard is good for uploading pages,
but it doesn't handle maintenance too well
(file renaming or deleting). For better site
we suggest using a traditional FTP (file
transfer protocol) program. Take a look at
Support section for instructions to download
and use a program like WS-FTP.*
uploading your HTML files, remember
that the main "default" or "home" page
must be called index.html. Otherwise,
you will be stuck with the default placeholder
you view your site.
to some configuration problems with how the Front Page
Extensions work within our servers we are not able to
find the links to graphics or other pages in your Showcase
directory do not work, check for the following:
MATTERS! If your filenames are in lowercase letters,
then the links to those files have to also be in
lowercase letters. If your filenames are in capital
letters, then the links must be in capital letters.
check the spelling (yes, that's obvious, but it's
a very common mistake).
Basic Showcase accounts are given 20MB of space at the
time of creation. They are not able to be expanded.
If you are in need of more space, you may wish to consider
our netINS Web
Hosting service, where you can not only buy virtually
unlimited amounts of web space, but have access to databases
and your own domain name as well.
Return to top CGI errors - stops working/doesn't work at all/server
There could be several different reasons your CGI code
isn't working or stops working. Most of these involve code
problems where the code hasn't been written correctly or
a "logic error" (errors produced when syntactically the
code is correct, but the results produced are not what
was desired) is involved.
Another very common reason CGI isn't working is due to
the fact that the file containing the code hasn't been
modified to be 'executable'. This means that the webserver
cannot 'run' the program. You have the ability to make
your scripts executable via your FTP application of choice.
netINS will also attempt to provide the latest versions
of code interpreters and compilers. With these upgrades,
some code may no longer be compatible. If we announce an
upgrade has taken place and your code stops working, you
may need to research what changed between versions and
rewrite the errant code.
Due to the sheer number of programming languages supported
by the showcase server and the infinite number of programming
styles used, netINS is not able to support any script or
applications that are not provided by netINS. We do offer
as many tools as possible to help troubleshoot code errors.
The best being the error
log produced by the webserver. Check here when the
server reports there was an "Internal Server Error". Chances
are, a very helpful error is caught by the webserver and
Yes! Using your FTP program, you have the ability to
change particular file permissions. This is particularly
important when using CGI scripts and you get the error "Script
not executable. Issue 'chmod 755 filename'". For some screenshots
on where to go in some of the more popular FTP clients,
Most Search Engine Sites have a form to let you "submit" your
WWW page to their directory. There may be a link or button
on their site labeled Add URL... that's where you
want to go! Once you fill out the form, these sites will
verify the existence of your page, and then put it in their
listing (usually with a week or so).
Some Search Sites have "robots" that search
and catalog all pages on the WWW. Chances are, your pages
will eventually show up in their listings (even if you
don't submit anything). This could take up to a few weeks.
Submitting your site directly to them could speed up the
have uploaded your files into your Showcase account,
but you still see the Under Construction page,
double-check the following:
you upload your files to the .web sub-directory
of your site?
you replace the index.html file
with your homepage? (remember, the default
page of your
site must be called index.html or index.htm)
your homepage is called index.htm,
did you remove the index.html file?
Return to top I use WebTV/MSNTV, can I use the Basic Showcase
Unfortunately, if you are using a WebTV or MSNTV box
, you do not have the appropriate tools to CREATE a web
You will need either a computer or have someone with a
computer and Internet access to do it for you...
Return to top How do I password protect certain pages or my entire
We have put together a quick tutorial on a way we would
recommend you do this. Please follow this link for
Return to top Can I offer Anonymous FTP service with my Showcase
No. Showcase is a Web hosting service, and can only be
accessed via the World Wide Web. If you have files that
need to be downloaded by the public, they can be placed
within your web site area.
Return to top Can I link my domain name to my basic showcase
Unfortunately, we cannot link domain names to existing
basic showcase accounts. If you wish to have your domain
hosted by netINS, you will have to apply for a netINS
Web Hosting account.
There are two ways to accomplish this. One is to create
an empty index.html file and upload it to the directory
in question. The other is to place a .htaccess file in
To do this, simply open your favorite text editor and
type in the following line: Options -Indexes then
save the file, naming it .htaccess. Upload this file to
your directory and that will turn off the browser's ability
to list a directory.
Return to top I get "Error 503-No port command" error in WS_FTP,
what is wrong?
This error occurs because of a bug with "Passive Transfer" mode
within the program. To fix, simply disable Passive Transfer
by unchecking this feature in the Advanced section of the "Session
Yes, it is possible to have your area name changed. All
that you have to do is choose a new name that does not
exist and submit the changes via email to email@example.com.
Keep in mind, netINS will not forward traffic from the
old address. Your old area name will no longer work once
the change has been made.
Return to top How can I deny viewing of certain areas of my site?
Simply create a file called ".htaccess" and add the following
two lines to it:
deny from all
Place this file in the directory you wish to have "blocked".
When users try to view that directory or any file inside
of it, they will get a standard "Forbidden" message. Note
that this does not prevent your FTP access to this directory.